Delivery, Returns & Refunds Policy

At Integrative Wellness we are committed to providing you with the best possible customer service.

We ship  your parcels by Sendle or Australia Post, both companies which operate under the UN Sustainable Development Goals. Sendle is also a Certified B Corp.

Please allow 1-2 business days for your order to be processed for shipping. Although we make every effort to fulfil orders as quickly as possible, sometimes due to unforeseen circumstances, delays may occur. 

Once shipped, please allow 3-5 business days for your order to be delivered (metro areas). If you live outside of a metropolitan area, your order could take an average of 5-7 business days to arrive. 

We strongly suggest that probiotics are shipped via Express Shipping. Nonetheless, most probiotics can withstand room temperature during transit for about two weeks or more. 

Please carefully read our Returns & Refunds Policy below in case you are not satisfied with your purchase. 

Change of Mind

We will accept returns on products purchased from us provided they meet the following requirements:

  • In order for an item to be returned/exchanged, you must provide us with proof of purchase (tax receipt)
  • Items are returned in the same condition as they were bought, have not been used, opened, damaged, or have their seal broken
  • Items must be returned within 7 days of being received
  • Delivery fess are non-refundable 
  • We strongly advise returning your order with tracking as we can't be responsible for items that go missing before they reach us
  • Exchanges are possible upon being agreed by one of our staff members.  Additional shipping costs for replacements are your responsibility unless otherwise approved by our team
  • We do not refund the delivery costs
  • In respect for all our valued customers, understandably, change of mind returns are not available for cosmetics, fragrances, underwear, period wear, menstrual cups, reusable sanitary pads, feminine hygiene products or gift cards
  • The items you are returning remain your responsibility until they reach us. Please ensure the product is packed in a sturdy and secure manner so as to avoid any damage in transit.
  • Returns are processed within 7-10 days of receiving them, and we will updated you as often as possible

Our returns policy is in accordance with Australian Consumer Law. 

Please note that, in line with Australian law and public health and safety regulations, we are unable to provide a return or refund on vitamins, supplements and other therapeutic products.

Integrative Wellness reserves the right to decline a return if the requirements are not satisfied within our policies.

Incorrect, faulty, damaged products

If you receive a faulty, incorrect, or damaged product, please contact our customer service support within 7 days of delivery with your order number and a description of the condition of the damaged or defective item.

We DO NOT accept returns for a product that you may have sensitivities to, or are allergic to. Products on this website have their full list of ingredients available, so please look at these carefully.

Our customer support, upon careful consideration and depending on the Manufacturer’s Policy for the product in question might offer to provide one of the below resolutions:

1. Place you in contact with the manufacturer (warranty support)
2. Replacement
3. Refund you for the product
4. Exchange the product

 

Refunds

All returns & refunds need to be approved by our customer service team before returning the products. Unauthorized returns may be refused. 

Refunds are processed once the item has been received by us and confirmed to meet the return's requirements (Items are returned in the same condition as they were bought, have not been used, opened, damaged, or have their seal broken, items must be returned within 7 days of being received).

We do not refund for natural wear and tear or for damage caused post receipt. 

Once your return has been approved and processed, the funds must be processed using the same payment method as your purchase.

Cancellations

Orders cancellations are at our discretion, on a case-by-case basis.

Cancellation of orders that have been shipped will only be processed after approval from our customer service team, and once the item has been received in the same condition as sold.

Shipping costs are at the expense of the customer. The product to be returned must be packed securely and must be sent via registered post in order for it to be tracked.

Should you have any questions, please contact our customer service team using the contact page or via email.